Commerce & Search Solution Consultant

Commerce & Search Solution Consultant

At Valtech, we imagine and create the world of tomorrow!

Before we continue to dive into the requirements for the role let’s talk about Why you should join Valtech?

Flexibility: We trust in the expertise, skills, and actions of our colleagues. That’s why we provide a flexible work schedule that supports work/life balance.

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning through our in house LMS (Ask us about the Academy)

The perks :  

• Flexible PTO Policy!
• Valtech is lucky to collaborate with amazing organizations (local to global). If you want to learn and grow as an eCommerce specialist, this is the place for you.
• Flexible schedule, with a 37.5 hour work week.
• The possibility to work remotely and $500 to outfit your home office when you first start.
• The possibility to work from wherever you want (subject to approval).
• Life, medical and dental insurance with 24/7 access to counseling and telemedicine & an employee assistance program (EAP).
• A community of supportive people (from your day-to-day colleagues to the company owners).
• Offices all across the globe including in Montreal and in Sainte-Thérèse, on the northshore of Montreal.
• A strong corporate culture where the values Share, Dare and Care are a part of the company’s DNA.

Back to the role:

What you will do:

• Offer consulting services and execute mandates focused on B2B & B2C digital transformation.
• Spearhead and conduct extensive project discovery sessions to delve deep into business requirements.
• Craft detailed BRD (Business Requirements Document) showcasing the intricate needs of clients.
• Lead strategic engagements on internal research. From discovery, implementation, configuration and optimization of the search experience leveraging various platforms and solutions.
• Conceptualize epics and stories, subsequently building and prioritizing robust project backlogs, ensuring that assumptions and dependencies are duly considered.
• Collaborate with solution architects to bridge the gap between business requirements and technical necessities.
• Engage in strategic endeavors, assisting clients in both defining and achieving present and future business aspirations.
• Collaborate with cross-functional teams, including developers, designers, and other SMEs to implement recommended solutions.
• Conduct training sessions and workshops to educate clients on search best practices and maximize the effectiveness of their search functionality.
• Configure, customize and optimize search solutions to align with clients' specific requirements and objectives.
• Partner with Client Partners (VPs/ADs) to leverage synergies across mandates, promoting a cohesive sharing of strategic insights.

Operational Excellence & Monitoring

• Own the orchestration of operational groups, ensuring they synergize to deliver exceptional consulting services to clients.
• Track vital metrics and KPIs to gauge the ROI of projects, and proactively monitor the overall performance, emphasizing an ROI-centric approach in every client deliverable.
• Lead client teams towards a culture of Performance Measurement, showcasing the potential of key KPIs in their deliverables.
• Supervise and refine the client backlog to ensure it aligns with the client's vision and business objectives, spotlighting areas ripe for consulting services intervention.
• Assess clients' eCommerce performance against set business objectives, proactively pinpointing areas of improvement, and ensuring that these insights are relayed back to the client with the support of the AD, VP, and client services teams.
• Monitor and analyze search performance metrics to measure the impact of implemented solutions and identify opportunities for further optimization.

Sales & Business Development

• Act as a subject matter expert (SME) on search technology, providing guidance and support to both clients and internal stakeholders.
• Stay abreast of industry trends and advancements in search technology and provide thought leadership and expertise to clients and internal teams.
• Share and promote your expertise both within the organization and externally, through avenues like internal training sessions, lunch & learn initiatives, conferences, and more.

What you should have:

• Minimum of 5 years of experience in eCommerce strategy with entreprise accounts
• Knowledge of eCommerce Platforms such as Optimizely Configured Commerce, Adobe Commerce, SalesForce Commerce Cloud, VTEX, SAP Commerce Cloud, etc.
• 2+ years of experience leading discovery, implementation, configuration and optimization of search solutions such as Algolia, Bloomreach Discovery, Coveo, Klevu, SearchSpring and Elastic.
• Fluent in English. French is not mandatory but considered as a plus.
• A proactive leader with business acumen
• Positive attitude and diplomatic approach to communication
• Ability to communicate complex ideas in a simple way, including to a C-level audience
• University education in eCommerce, IT, business administration or any other related field (or relevant experience)
• Knowledge of retail, B2C, B2B and D2C.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights.
• Ability to work effectively both independently and as part of a collaborative team environment.
• Certification in search technology is a plus.
• Technical background, understanding queries, JavaScript, configuration and integration of 3rd Party solutions is a plus.

Here’s a little about us

Valtech is a global digital agency that focuses on business transformation for our clients. Founded in 1993, Valtech has established itself as one of the largest independent global agency groups with more than 6,000 exceptional individuals operating out of 51+ offices in 19 countries. We work with some of the world’s best-known brands from travel to retail, connected experiences to automotive and we’re now ready to bring on even more talented colleagues to join us.

We believe diversity is essential to creating the best digital products & experiences. Valtech is committed to providing and maintaining a work environment where all employees and candidates are treated with dignity and respect and that is free of bias, prejudice, and harassment. We're proud to be an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, veteran status or any other legally protected status.

Valtech is committed to providing reasonable accommodations for candidates who require them (such as those with limitations, caring responsibilities or anything else they may need accommodations for) in our recruiting process. If you need any assistance or accommodations, please let us know at na.commerce.recruitment@valtech.com.